Swap PC Care

I had a lovely phone call 2 days ago from a company called Swap PC Care. I know many Aussies have had experience from this and similar companies. When I picked up they told me they were calling on behalf of Microsoft and that's where they'd gotten my details from (a likely story).

I was asked to open up eventvwr and check out Custom Views>Administrative Events. Here we find lots of warnings and application errors. Most of these warning messages will get generated when you lose network connectivity for a bit, I've personally got a bunch letting me know my time didn't synchronise correctly. After reading a bit more about the more serious looking errors, it appears they generally stem from network issues, either network sharing problems or poor internet connectivity.

This 'technician' told me that all these warnings and errors were suggestive that my computer was infected. Somehow when viewing a website some malicious code found its way on to my computer. I was told this meant my credit card was not safe and that someone could be stealing my information. The solution was simple, just go to the website support.me and he'd fix it for me. He had directed me to a remote support portal. At this point I asked him to stop as I wasn't prepared to go any further without knowing anything about his company. After him giving me a company name which had a website, I still wasn't happy to go on.

This got my call promoted to the 'senior technician,' a chap with a short fuse it turns out. He insisted that they were only trying to help and that I didn't know what I was talking about so I should trust him. I was told my computer was definitely going to crash in the next few days. He repeatedly asked me to explain what the error messages meant, I said "I don't know exactly but I can see most of them are complaining about DHCP or DNS errors, which are unrelated to my system stability". I was called stupid and treated like a child. The 'senior technician' let me know that he was very busy and didn't want me wasting his time. I was asked to take full responsibility if my computer crashed and told again they were only trying to help.

Up until this point, the conversation went exactly as I thought it would. I'd spent 18 minutes on the phone to India having fun browsing the web while they didn't get paid. The call then took a turn towards the romantic. The 'senior technician' said goodbye. Then, 30 seconds later asked me to hang up the phone. I refused. We went on for a good 2 minutes arguing about who should hang up the phone. Eventually, he ended it, he broke my heart.

Does anyone know why he refused to hang up on me? Normally telemarketers are pretty quick to end calls they think are a dead end.